Ixnium Technologies

Frequently Asked Questions
Ixnium Cloud

What form of payments do you accept?

We currently accept PayPal, Crypto Currencies, and all major credit card payments.

Can I change my payment method?

You can choose your method of payment for each invoice.

Do you offer refunds?

Yes, we do offer refunds. Especially, if you are new to Ixnium Technologies, your first order is under 24 hours of refund policy. You can request a refund no matter what the case is. However, if you are an old customer, we reserve the final decision on all refunds, based on the situation and reason for the cancellation. The rule of thumb is that any delays that prevent you from using your server within the average delivery time will be credited, or the payment renewal date will be adjusted. Only reported issues on which we have exhausted all attempts at resolution will be refunded in full. It is important to note that refund requests based on information that was included in terms of service or clearly available on our website will always be refused. Please note that we do not offer a refund on funds added to the account.

How are virtual servers billed?

Servers are delivered and renewed monthly by default.

How do I change my email address for my account?

Because the email address linked to our verification system, it is currently impossible to modify it on your own. To change your email address, simply make a request through our live chat or via ticket and our staff will assist you promptly.

Is it true that cloud servers are not as safe as having servers physically located on our premises?

No, a cloud server is just as safe, and can even offer more security than a server located onsite. Your concerns are based on incorrect (but commonly held) assumptions.

What about the performance of cloud servers? They are virtual in nature and share resources, so surely they cannot compete with dedicated servers?

Yes, cloud servers are virtual, but they certainly are not a shared resource. The main computing components - CPU, main memory, disk space - are allocated from a pool to the cloud customer. Once assigned, they are at the disposal of the system owner only. The virtual part means you can allocate more or fewer resources immediately.

There are indeed joint channels of communication within the data center, but these are faster than any communication channels that may connect your office server to other devices. Add to that cutting edge communications technology, incorporating complete redundancy that ensures the fastest and most reliable connection between server and users. The cloud wins hands down when it comes to performance.

How can a cloud server work for an enterprise application? Isn’t it something just for web applications?

You can put any application on a cloud server, from the mainframe to the web. Ixnium Cloud offers Linux and Windows systems, and you install your existing apps in just the same way that you would do on any regular dedicated server. Your clients connect to the cloud server using the same connection, except that it is to an IP address outside the local network. The connection can be via a VPN or directly, using HTTP with or without SSL.